Vernos · Buenos Aires
Delete your Vernos account
Do it in the app, or ask for help without reinstalling it.
Current service information.
In the app
- Sign in to your account.
- Open Profile, then Settings.
- Choose Delete account and read the confirmation.
- Confirm deletion. This cannot be undone.
The app may still use the technical identifier “Contendo” in some system settings. Vernos is the public name of the same project.
If you can't sign in or no longer have the app
Email marcos@vernos.org with the subject Delete my Vernos account. If possible, use the email linked to your account. You don't need to reinstall the app or send a password.
We will verify that the request comes from the account holder before carrying it out. If you used Apple's private relay email, mention that so we can help identify your account. If you can't access your email, explain this: we will agree on a reasonable verification method without exposing account information.
What is deleted
Your account, profile, hosted photos and videos, preferences, sessions, messages, matches, plans, feedback and account-linked usage records are removed from the active system. In groups, your messages and responses are deleted and your identity is unlinked; if you organized the group, it is closed and its texts and agreements linked to you are removed. Membership records without your identifier and other members' messages may remain. Signing out or uninstalling the app does not delete your account.
Reports you submitted and reports about you are also deleted, along with their moderation notes. Vernos does not retain reports or moderation notes identifying you. To repeat a deletion if a backup must be restored, a pseudonymized record that it happened is kept for up to 15 days, without your name, email or content. If your account is suspended or banned, sign in again and choose Delete account on the restricted-account screen. You can also request a copy of your data there; these options do not restore access to dating features. If access expires, sign in again or contact us above.
Copies another person saved outside the service, such as a screenshot or an exported calendar event, are outside Vernos's control.
Records and timing
In-app deletion takes effect in the active system when you confirm it. Marcos Pozzi receives email requests; we verify ownership before deletion. Support is not immediate and there is no guaranteed response time. Local database and file backups rotate within 14 days. Encrypted external backups expire after 14 days, with an additional day for older versions and AWS cleanup time. External copies of the pseudonymized record expire after 15 days with the same additional timing. The pseudonymized record needed to reapply deletions after a restore is retained for up to 15 days. See our Privacy policy for details.
If you signed in with Apple, encrypted information may be kept temporarily to complete access revocation with that provider. This does not keep your profile active. Any actual exceptions must match the Privacy policy.
If you only joined the waiting list
The beta waiting list does not create a dating account. Use the unsubscribe link in our emails or contact us above to request deletion of your registration. You don't need to create an account.